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We are committed to answering questions and addressing comments in a timely fashion. Please complete the form below about any issues regarding order/shipment, returns, products, or our website.
Shipping Information
Shipping & Delivery
Orders may not be shipped to P.O. boxes, APO/FPO addresses. Luxtrada is not responsible for unanticipated delivery delays beyond Luxtrada’s control.
Out of stock orders will be refunded or exchanged for a different style.
Shipping Fees & Methods
Domestic U.S.
Free shipping on orders over - $50 Pretax
Orders under $50 - Fedex Ground - $7.99 flat rate
International - Alaska, Hawaii, Puerto Rico, etc…*
Two Day Shipping - $25.00
Next Day Shipping - $35.00
*We ship ground, 2-3 days priority & same day
All ground orders are shipped via UPS or Fedex. A shipping confirmation will be emailed to you once your purchase has been shipped, which will allow you to track the status of your shipment.
Return & Exchanges
Returns & Exchanges
We want you to be completely happy with your purchase. If for any reason you are not satisfied, please return the item to us within 30 days of purchase in its original condition for a refund in the original form of payment or an exchange*. All merchandise must be in salable condition.
Return by Mail
For U.S. Domestic Returns to Luxtrada.com, contact Customer Service (info@luxtrada.com) for a Prepaid Fedex Return Label
Affix the Prepaid Fedex domestic return label to the shipping box and retain the bottom portion of the label with the tracking number.
Take your package to a Fedex location. Locations include Fedex Stores, Fedex drop boxes, Fedex customer centers and authorized retail outlets. You can find your closest Fedex location.
Returns and exchanges will be processed within 5-7 business days after receipt of return package.
International Returns
Please ship your package via an insured, traceable means (ex. UPS, FedEx, USPS).
Return to:
Luxtrada Returns Department
315 Cloverleaf Dr, Ste D
Baldwin Park, CA 91706Customers are responsible for return shipping charges and duties.
Returns and exchanges will be processed within 5-7 business days after receipt of return package.
*Returns and exchanges are subject to RMA approval. Luxtrada reserves the right to modify its exchange and return policy at any time. If we determine that a buyer account was used to engage in fraud or other illegal activity, we may permanently withhold payments.